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How to Contact Geoforce

Support

Getting Help

 

If you have any questions or concerns about the Geoforce application, you may contact our US based, dedicated support staff. We can be contacted in the following ways:

Email: helpdesk@geoforce.com
Phone: 888-574-3878 Option 3

 

Logging In

Following are steps to login to geoforce.

  1. Open your web browser. Geoforce works best with Firefox and Google Chrome. Microsoft Internet Explorer can also be used.
  2. Goto https://app.geoforce.com/

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The “Email address:” is the login which we sent you in an email. This is almost always an email address which you commonly use.

The “Password”, we also sent to you in an email.

 Software You Need

The Geoforce application is a web based application, thus, you will need minimal software to use Geoforce.

Geoforce runs best using the Mozilla Firefox and Google Chrome web browsers. However, Microsoft Internet Explorer versions 9 and 10 are also supported.

 

Geoforce Terminology

 

Everyone has a different name for things. Here, we will define the different concepts used within Geoforce.

Asset

An Asset represents something which you are used to working with. A truck, a tank, a generator.

Asset ID

Some companies use “ID Numbers” to differentiate their assets. This field is here to accomodate such needs. You can choose any value for this field.
Every asset must have a non-blank Asset ID. If you can’t think of a good ID to use, just use numbers (1, 2, 3, …)

Asset Name

This is a short descriptive name for this asset. “Ford F150″, “Mud Tank”, “Sling” and such would usually be seen here.
Every asset must have a non-blank Asset name.

Description

This is a longer description of what this asset is. These notes are from you, to you.
You do not need to put anything in this box.

Asset Type

Choosing an “Asset Type” will determine the availability of fields in the Geoforce application. Most of the time, you want to choose “Standard”, however, if you have purchased tags which are hard-wired into your vehicle, you would want to use an “Asset Type” of “Vehicle.”

Tag

A “Tag” is a device which you purchased from Geoforce, which wirelessly communicates to Geoforce the tag’s location. Within the geoforce system, tags are largely represented by a “Tag ID”.

GPS Tag

For customers who purchase an “XS-” tag (otherwise known as a ‘Satellite Tag’), a “GPS Tag” is the unique ID for these tags.

Sharing / Asset Sharing

Geoforce allows the unique ability for companies to “share” visibility of assets to other companies. This is particularly useful in the case of rental companies who wish to offer their customers visibility to specific assets.

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