Geoforce Track & Trace

Frequently Asked Questions

If you don’t see your question, send us a quick note at [email protected].

Software-Related Questions

I am unable to log into the Track and Trace application, what next?

If you are having issues logging into the application please try resetting your password. You are able to do this by selecting the ‘Reset Password’ button on the main login screen. If you are still having issues then please reach out to our Support Team at 972-546-3878 or at [email protected].

Where can I access a Quick Start guide?

A quick start guide is a great way to see how to use the Geoforce application. You can access it by clicking here: Geoforce Quickstart Guide

Why am I unable to see my assets on the map?

If your assets are not appearing on the map please ensure that you have assigned a tag to the asset in the Track and Trace Application. If you need assistance with how to do this please contact our Support Team.

What report will work best for me?

We recommend looking through our report descriptions to help determine what will work best. If you see a report listed here, that is not in your account, reach out to the Support Team to gain access. Access our report descriptions here: Report Descriptions

Need to Schedule automatic reports to send to yourself or others? Click here to read through our
How-To article on scheduling reports.

How do I add a user?

To add a user you will navigate to the Setup Tab > Users > New User (this button will be on the right hand side of the screen).

Please fill out the information and select Job Title/Role & Permissions (to see more about permissions view the User Clearance Guide).

Click Here to View the Full T&T Add User Article

If you are unable to create a user or receive an error message please contact our Support Team.

How do I set up a zone?

A zone is a geofence or named location that you can create in your account. This zone could be a specific location such as an office or work-site. When in the Track and Trace Application please navigate the Setup tab > Named Locations > New Named Location (this button will be on the far right hand side of the screen). Please fill out the information, draw the new named location, and click save.

See the How To Document Here

If you need further assistance please contact our Support Team at [email protected] or call (888) 546-3878.

Device-Related Questions

Will your tracking device operate while located inside of a building or with an obstructed sky-view?

As is the case with any device that relies on connecting with satellites in space, the safe assumption is no, they will not operate under those conditions. Because of this reliance on satellites in space, Geoforce devices are designed to operate with a consistent view of the sky. As such, they are typically used to track equipment and vehicles that primarily operate outdoors. Occasionally, we had customers utilize our devices while operating inside of buildings (especially those with windows or skylights). However, functionality is not something we can promise and you should not count on indoor operation for these particular devices.

My device did not report as scheduled. How do I fix this?

Normally when a device doesn’t report in, we recommend checking the install to ensure that it is not covered. Please also check and make sure the device has a clear view of the sky and that the device is outdoors. If your device still is not working please contact [email protected] to help with further device troubleshooting.

Why do you list battery life as a range (I.E., 5-8 years at 1 message per day for the GT1), and not a specific number?

As you have likely experienced with many consumer electronic devices today, there is no single or simple answer to the question, “How long will the battery last?” There are a variety of factors that impact the answer to this question. For example, the outdoor temperature experienced by the device over its life can impact battery performance. Cold or hot weather exposure will exhaust batteries more quickly than moderate temperatures. In addition, compared to devices with obstructed sky-views, devices with a more ideal direct sky-view will consume less power trying to search for a GPS signal / fix and will therefore experience longer battery life. Lastly, there are more than 100 components in our devices, each with a manufacturing tolerance that allows it to operate slightly differently. All of these factors contribute to a wide range of “normal” battery life for a given profile.

What is the warranty coverage on your devices?

Geoforce provides a standard one year manufacturers warranty that states all tracking devices will be free of defects in materials and workmanship when installed, operated, and serviced in strict accordance with Geoforce’s and the manufacturer’s requirements. The warranty does not cover devices that have been tampered with, serviced without Geoforce’s authorization, lost, stolen, or subject to abuse, misuse, neglect or hostile operating environments. An extended 3 year warranty is also available at an additional cost.

Support-Related Questions

Do you provide 1-on-1 training?

We do provide 1-on-1 training! Please reach out to our Training department through the contact form or by emailing [email protected] to help set up a time and date that is convenient for you!

Do you offer device installation and troubleshooting services?

We do employ a field services organization that provides hands-on device installation support and troubleshooting services to many of our customers. By utilizing the services of our highly trained field services technicians, customers can reduce the time required to deploy Geoforce solutions, which lead to faster time to value.

Does Geoforce offer free trials or demos for your product?

Geoforce will work with you to understand if the solutions we offer fit your business use case requirements. If beneficial, Geoforce is more than willing to work with you on a trial or demo evaluation process once we understand your specific success criteria.

What steps do I need to take to replace a device that isn't working?

Great Questions! To replace a device that is not working we recommend going through the troubleshooting steps intended for that device. For example, if the device is a GT0 or GT1, is it mounted with no interference and does it have a clear view of the sky?

If you have taken the recommended troubleshooting steps for the device(s) the please reach out to helpdesk at [email protected] or fill-out this: Warranty Form online.

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